This document is an electronic record in terms of Information Technology Act, 2000
and rules there under as applicable and the amended provisions pertaining to electronic
records in various statutes as amended by the Information Technology Act, 2000.
This electronic record is generated by a computer system and does not require any
physical or digital signatures. This document is published in accordance with the
the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines)
user agreement for access or usage of www.craftsvilla.com website.
This User Agreement contains rules and regulations, policies and terms and conditions
and agreement applicable to any person who may access or use Craftsvilla.com, including
any subdomains, webpages or extension of Craftsvilla.com (Website) and you hereby
agree and acknowledge to be bound by the terms of this User Agreement. The use of
Craftsvilla.com and the services provided are subject to the rules and regulations,
policies, notices, terms and conditions set forth in this User Agreement. For the
purposes of this User Agreement, 'User' and wherever the context may require 'You'
(or any variation thereof), shall mean any natural or legal person who has agreed
to become a user of the Website by accessing or browsing the Website and/or has
registered as a member of the Website by submitting identification information/
registration details using the computer system of this Website and Accepting the
electronic record of the User Agreement and has obtained a unique username and a
secret alpha-numerical key (password) for using the Website.
The Company reserves the right to change this Website and/or alter the
terms and conditions of this User Agreement at any time and retains the right to
deny access to anyone who the Company believes has violated the provisions of this
User Agreement. You are advised that any amendment to the User Agreement or rules
and policies incorporated herein by reference will only be notified on the Website
on publicly accessible links and you agree by accessing, browsing or using this
website that this constitutes sufficient notice for all purposes against you. The
revised version/ terms shall be effective from the time that the Company posts the
same on the Website. [In the event, that the User Agreement includes a substantial
change, the Company will provide 30 days' prior notice of such substantial change
by posting the same on the Website and also at the email address provided by the
User to the Company. For the purposes of this User Agreement, 'substantial change'
means a change to the terms of this User Agreement that reduces your rights or increases
your responsibilities.] By impliedly or expressly accepting this User Agreement,
You also accept and agree to be bound by Craftsvilla Rules and Policies for Sellers
and Buyers as provided from time to time in the following hyperlinks:
• Craftsvilla Policies for Sellers
• Craftsvilla Policies for Buyers
Payment on Billing shall mean
a Transaction where the payment for the items purchased is paid through the (i)
VillaPay Facility or (ii) the buyer (if permitted by the relevant seller) has opted
to deposit the Transaction Price in the bank account of the Company by way of cash,
cheque, demand draft or any other mode of payment and such payment of the Transaction
Price is credited to the bank account of the Company within  days of booking
Payment on Delivery shall mean
a Transaction where the payment for the items is collected from the buyer by the
Logistics Partner at the time of delivering the goods. In this case, the Buyer shall
only make payment in cash and no other mode of payment will be accepted. However,
this facility is available only in limited cities in India and the Company in its
sole discretion and without notice, reserves the right to add or withdraw the cities
in which such option may be available. This facility shall not be available for
Delivery of items outside India.
Delivery / Delivered means
physical delivery of the items to the buyer (for which a Transaction Price has been
paid by the buyer by Payment on Billing or the buyer has opted for Payment on Delivery,
or such other mode of payment approved by the Company) by the seller through a reputed
courier service or by the Logistics Partner at the address communicated by the buyer
on the Website.
Dispatch/ Dispatched shall
mean that the items (for which a Transaction Price has been paid by the buyer by
Payment on Billing or the buyer has opted for Payment on Delivery, or such other
mode of payment approved by the Company) have been dispatched by the seller through
a reputed courier service or by the Logistics Partner at the address communicated
by the buyer on the Website.
Dispatch Details means the
true, accurate and valid data, information, details or documents as specified by
the Company from time to time, which the seller/ Logistics Partner is obligated
to provide to the Company [on the Website] as proof that the item has been Dispatched
and/or Delivered, as the case maybe.
Information means and shall
include any confidential and/or personally identifiable information or other information
provided to the Company or other Users of the Website at the time of registration
with the Website, buying or listing process or through any email feature and shall
include without limitation your name, email address, billing/shipping address, phone
number and banking / financial information.
Issuing Bank in respect of
a buyer, means any bank that has issued a Valid Card (credit/ debit/ cash card)
to the buyer or the branch of a bank which maintains a Valid Bank Account in the
name of buyer; with which the buyer makes payment of the Transaction Price. [Currently,
VillaPay Facility supports online bank transfers from the banks that are available
while selecting the VillaPay Facility as the payment method. The Company may add
or remove or suspend any one or more banks directly or through any payment gateway
facilitators, and such change shall come into effect upon the same being posted
on the Website.]
Logistics Partner shall mean
reputable logistics and courier company(s) appointed by the Company that will provide
various services of collection and delivery of items, collection of the Transaction
Price from the buyer in case of Payment on Delivery Transactions or such other services
that the Company may require.
Transaction means every electronically
generated valid purchase order placed by the Buyer for purchasing the items listed
by the Seller on the Website.
Transaction Price means the
price to be paid for the items to be purchased by the buyer for every Transaction
and which price shall include, if applicable, the shipping charges, insurance charges
and all other taxes, duties, costs, charges and expenses in respect thereof as charged
by the seller.
Valid Card means any valid
credit card/ valid debit card/ valid cash card or any other card of whatsoever nature
issued by Visa or MasterCard and/or by any Issuing Bank or any institution designated
to issue such cards and lawfully owned by the User of the card at the time of the
Transaction as well as at the time of Refund, if any.
Valid Bank Account shall mean
a valid and operational bank account in the name of the User of which the User is
the rightful and legal owner having the ability to issue cheques/ demand drafts
and make deposits, which in respect of the buyer shall be referred to as the
Buyer Bank Account and in respect
of the Seller be referred to as the Seller Bank
Account. [Both the Buyer Bank Account and Seller Bank Account
are required to be with a branch of a nationalized bank as per applicable Indian
laws or other banks which are registered with or approved by Reserve Bank of India
and such branch and/or account of the Buyer and Seller supports Reserve Bank of
India’s electronic / online banking system including, without limitation, National
Electronic Funds Transfer (NEFT) and/or Real Time Gross Settlement (RTGS)].
VillaPay Facility means the
automated electronic payment or collection and remittance facility provided by the
Company to Buyers and Sellers to facilitate purchase and sale of items and making
payments there for on the Website directly through banks or financial institution
infrastructure or indirectly through payment gateway facility providers or through
any such facility authorized by the Reserve Bank of India to provide enabling support
facility for collection and remittance of payment. [Currently, VillaPay Facility
supports online bank transfers from the banks that are available while selecting
the VillaPay Facility as the payment method. The Company may add or remove or suspend
any one or more banks directly or through any payment gateway facilitators, and
such change shall come into effect upon the same being posted on the Website.]
This Website may only be used or accessed by such persons who can form legally binding
contracts under Indian Contract Act, 1872. Persons who are 'incompetent to contract'
within the meaning of the Indian Contract Act, 1872 including minors, persons of
unsound mind, and undischarged insolvents are not eligible to use the Website. A
minor is not allowed to access or register as a User or sell or purchase any items
on the Website.
If you represent and are registering as a business entity, by accepting the User
Agreement you represent that such entity has sufficient authority under applicable
law to enter into the User Agreement and you are duly authorized by the business
entity to accept this User Agreement and you have the authority to bind that business
entity to this User Agreement.
Registration and Communication
Registration: You are solely
responsible for maintaining secrecy and confidentiality of your username and password.
You hereby acknowledge and accept that the website will grant access to any person
who has obtained your username and password in the same manner as it would have
granted access to you and you are responsible for all activities conducted under
your username and password. The Company, its employees or associates will not be
responsible in any manner for losses occurring from such breach of secrecy of your
username and password. You agree that your sole purpose of registering or using
the Website is to buy or sell unique Indian handicraft products including green-crafted
and ethnic products or such products as may be specifically notified by the Company
on the Website from time to time (that are permitted to be bought and sold under
applicable law) and you shall not use this Website for any other purpose including
for selling or buying products other than as mentioned above or products that are
not allowed under applicable law to be sold or bought by you in any manner. You
agree to provide true, accurate and complete information while registering or for
any other purpose when prompted to do so on the Website. You are prohibited from
misrepresenting your identity and agree not to represent yourself as another User
or login/ register using the identity of any other person. You are responsible to
maintain and promptly update the information provided while registering or for any
other purpose on the Website to ensure that the information provided by you is true,
accurate, current and complete at all times. If you provide any information that
is untrue, inaccurate, not current or incomplete or the Company has reasonable grounds
to deduce that such information is untrue, inaccurate, not current or incomplete,
or not in accordance with this User Agreement, the Company reserves the right to
indefinitely suspend or terminate or block your use or access to the Website in
any manner whatsoever.
Seller Registration: To be
eligible to sell items on the Website, the User is required to separately register
with the VillaPay Facility at the VillaPay Seller Registration page on the Website.
The seller shall provide complete details of the Seller Bank Account as a part of
the VillaPay Seller Registration or at a later date in lieu of or in addition to
the original Seller’s Bank Account.
Buyer Registration: Other than
being a User, there is no separate registration requirement for buyers. The VillaPay
Facility is available to Buyers who hold a Valid Card or Valid Bank Account.
Electronic Communication: You
agree to keep yourself updated with all data, information and communication pertaining
to you made available on the Website by the Company. You further agree that your
use of the Website or provision of any data or information including any correspondence
(by email or otherwise) to or by the Company is through electronic records and you
consent to receive communication from the Company via electronic records which will
be deemed adequate service of notice/ electronic record.
You understand and agree that the Company and the Website merely provide hosting
services to its Users who access the Website for purchase and sale of unique Indian
products (that are permitted to be bought and sold under applicable law). All items
advertised and/or listed on the Website and the contents therein are advertised
and listed by Users and are third party purchasers and/or sellers as the case may
be. You also give permission to the Website and the Company to store details and
records of your usage of the Website indefinitely. However, this does not constitute
any obligation on the part of the Company or the Website to do so.
Currently the membership on the Website is free and the Company does not levy any
charges/fees for browsing or buying on the Website. However, for the purposes of
listing any item on the Website to be sold or availing other services provided by
the Company through the Website such as packing, warehousing, courier etc., the
Seller will be charged fees as provided in the Facility Charges Policy incorporated
herein by reference. The Company reserves the right to introduce new services or
modify the existing services provided on the Website. Additionally, the Company
at its sole discretion may introduce fees for the new services provided or amend/
introduce fees for the existing services, as the case may be. Changes to the User
Agreement or any of the rules and policies of the Company shall be posted on the
Website and such changes shall automatically become effective immediately after
they are posted on the Website.
All fees/ charges shall be quoted in Indian Rupees and shall be payable to Kribha
Handicrafts Private Limited within such time as specified in the invoice. You are
responsible for paying all charges/ fees associated with the use of the Website
and shall be liable to pay any and all applicable taxes, charges, cesses etc. which
may be levied. In case of any non- payment, the Company reserves the right to issue
a warning or temporarily/ indefinitely suspend or terminate your membership with
the Website and disallow access to the Website. The Company also reserves the right
to take any legal action against you in case of any non- payment of charges/fees
to the Company.
If you purchase anything on the Website, you agree to also comply with the terms
and conditions set out in the Policy for Buyers incorporated herein by reference.
If you propose to sell anything on the Website, you agree to also comply with the
terms and conditions set out in the Policy for Sellers incorporated herein by reference.
The Company offers listing, packing, courier, warehousing, design and other value
added services (Craftsvilla Logistics) to the sellers and sellers who opt to avail
any of the Craftsvilla Logistics services agree to comply with the terms and conditions
set out in Policy for Craftsvilla Logistics incorporated herein by reference. The
sellers will be charged for such services availed from Craftsvilla Logistics in
accordance with the Facility Charges Policy.
You agree that the Company may appoint any third party service provider, including
but not restricted to one or more of the Company's affiliate to provide backend
operations and support as instructed by the Company from time to time including
but not limited to collection, processing and remittance of the Transaction Price
using the existing authorized banking infrastructure to provide enabling support
facility for collection and remittance of payment including but not limited to the
The Company neither originates nor transmits any communication/ information on behalf
of any User nor does it modify the contents of any communication transmitted. The
Company has no control over third parties and contents generated by the Users on
Any information provided by you to the Company or submit on the Website or provide
or display to other Users of the Website in the registration, buying or listing
process, in the feedback area or through any e-mail communication is solely your
responsibility and the Company or the Website merely is a platform where such information
is distributed, published, displayed or used by Users. The Company or the Website
is not liable for accuracy, appropriateness or legality of such information.
All contractual terms of the manner and terms and conditions of delivery, payment,
insurance etc. between the buyer and the seller shall be independently agreed with
the other users of the Website that you may transact with. You will treat the Website
as a mere passive conduit which is used as a platform by Users to create listings
or provide information for the purpose of selling their items so that such information
can be discovered and read by other Users of the Website who may wish to purchase
such items from other Users or provide feedback on items they have purchased or
sellers who have sold any item to them. You agree and undertake not to host, display,
upload, modify, publish, transmit, update or share any information or list any information
or item that:
o belongs to another person and to which You do not have any right to;
o is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic,
pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically
objectionable, disparaging, relating or encouraging money laundering or gambling,
or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully
harassing including but not limited to "indecent representation of women" within
the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
o harm minors in any way;
o infringes any patent, trademark, copyright or other proprietary rights or third
party’s trade secrets or rights of publicity or privacy or shall not be fraudulent
or involve the sale of counterfeit or stolen items;
o violates any law for the time being in force; o deceives or misleads the addressee/
users about the origin of such messages or communicates any information which is
grossly offensive or menacing in nature;
o impersonate another person or use an anonymous proxy;
o contains software viruses or any other computer code, files or programs designed
to interrupt, destroy or limit the functionality of any computer resource; or contains
any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer
programming routines that may damage, detrimentally interfere with, diminish value
of, surreptitiously intercept or expropriate any system, data or personal information;
o threatens the unity, integrity, defence, security or sovereignty of India, friendly
relations with foreign states, or public order or causes incitement to the commission
of any cognizable offence or prevents investigation of any offence or is insulting
any other nation;
o shall not be false, inaccurate or misleading;
o shall not, directly or indirectly, offer, attempt to offer, trade or attempt to
trade in any item, the dealing of which is prohibited or restricted in any manner
under the provisions of any applicable law, rule, regulation or guideline for the
time being in force;
o may give rise to liability on part of the Website or the Company or cause any
hindrance (in whole or in part) with respect to the services of ISPs or other suppliers
of the Website or the Company; and
o link directly or indirectly to or include descriptions of items that are (i) prohibited
under the User Agreement or any other applicable law for the time being in force
including but not limited to the Drugs and Cosmetics Act, 1940, the Drugs And Magic
Remedies (Objectionable Advertisements) Act, 1954, the Indian Penal Code, 1860,
Information Technology Act 2000 as amended time to time and rules there under or
(ii) are at the same time listed for sale on a web site other than the Website.
You shall not promote any website or webpage or link on the Website.
In case of any violation of the above provisions, the Company has the right to immediately
terminate the access or usage rights of the user to the Website without any notice
and any such violative information that is displayed or submitted on the Website
can be removed immediately and completely.
You shall be responsible for keeping backup versions of the information and data
provided by you. You hereby agree that you will not expect the Website to restore
or keep back up of your information and data and not hold the Website or the Company
accountable for any loss of data in any circumstances.
You shall not, either alone or in conjunction with other users, manipulate or attempt
to manipulate the prices of any item being sold or purchased on the Website. You
will also refrain from accessing information or databases in an unauthorized manner
from the Website or servers where information or databases are kept.
You shall not attempt to or circumvent or manipulate any of the obligations conferred
on you by this User Agreement. If such attempt is discovered, it will constitute
sufficient ground for termination of access to the Website and also for taking appropriate
In case of any transaction or attempted transaction pertaining to any item listed
on the Website which is violative of this User Agreement or applicable laws comes
to your knowledge, you shall forthwith take all steps to inform the Company of such
violation at firstname.lastname@example.org.
If you choose to provide feedback on the Website which is visible to other
users, you shall exercise due care while making comments and not make any comments
that are not factual in nature and shall not post defamatory or illegal or offensive/
You undertake not to disclose or distribute any other User's Information to a third
party, or use the Information for any unauthorized purpose including for the purposes
of marketing unless you have obtained the User's express consent to do so.
You shall not place any advertisements on the Website in any manner. Further, you
shall not use the Website to promote your own or any other persons business or interests
on the Website except for providing description on a listing for a specific item,
unless permitted by the Company in writing.
You shall not attempt to 'double dip' during the course of a dispute by receiving
or attempting to receive funds from the Company and/or its service providers and/or
the buyer or seller as the case maybe.
The Website is only a platform where users may meet and interact with one another
for their transactions. The Website or the Company is not and cannot be a party
to or control in any manner any transaction between two users of the Website.
All commercial / contractual terms are offered by and agreed to between buyers and
sellers alone as per principal to principal bipartite contractual obligations. The
commercial / contractual terms include without limitation price, shipping costs,
payment methods, payment terms, date, period and mode of delivery, warranties related
to items listed for sale. The Company does not have any control and neither does
it determine or advise or in any way involves itself in the offering or acceptance
of such commercial / contractual terms between buyers and sellers. Further, you
understand that a listing may end if another User buys the item, or the User who
made the listing chooses to end the same or if the listing expires after a stipulated
period of time.
The Company is neither involved in the buying and selling of items on the Website
nor liable or responsible for any non- performance or breach of any contract entered
into between the Users (i.e. buyer and seller) including but not limited to non
Delivery or non receipt, non payment, damage, breach of representations and warranties
provided by the seller or any fraud as regards the items listed on the Website.
The Users acknowledge that the Company will not be liable for any damages, interests
or claims etc. resulting from not processing or any delay in processing a Transaction/
Transaction Price which is beyond the control of the Company. The Company shall
not and is not required to mediate or resolve any dispute or disagreement between
The Company does not make any representation or warranty as to the attributes (such
as quality, worth, marketability, merchantability, usefulness) of the items proposed
to be sold or offered to be sold or purchased on the Website. In particular, the
Company does not implicitly or explicitly support or endorse the sale or purchase
of any items on the Website. The Company shall not be liable for any errors or omissions,
whether on behalf of itself or third parties.
The Company does not make any representation or warranty as to the attributes (such
as legal title, creditworthiness, identity etc.) of any of its users. You are advised
use your best judgment and independently verify the bona fides of any particular
User that you choose to deal with on the Website.
The Website is only a venue through which Users can reach a larger base to buy and
sell unique Indian products. The Company is only providing a platform in form of
the Website for communication and a hosting service for information and it is agreed
that the contract for sale of any of the items shall be a strictly bipartite contract
between the seller and the buyer. At no time shall any right, title or interest
over the items vest with the Company nor shall the Company have any obligations
or liabilities in respect of such contract. The Company is not responsible for unsatisfactory
or delayed performance of sellers or damages or delays as a result of items being
out of stock, back ordered or otherwise unavailable. All items offered by sellers
are only for a restricted time and only for the available supply as offered by sellers.
The Company and its suppliers, affiliates and service providers make available the
Website and services including the Craftsvilla Logistics, VillaPay facility for
electronic payment on an "as is" basis and without any warranty or condition, express,
implied or statutory and specifically disclaim any implied warranties of title,
merchantability, fitness for a particular purpose and non-infringement. The Company
specifically disclaims any such warranty. You expressly agree that the use of the
Website and the VillaPay electronic payment facility is at your own risk.
You release and indemnify the Company and/or any of its officers and representatives
from any cost, damage, liability or other consequence of any of the actions of the
users of the Website and specifically waive any claims that you may have in this
behalf under any applicable law. The Company cannot control the information provided
by other Users, which is made available on the Website notwithstanding the Company's
reasonable efforts in that behalf. You may find other User's information to be offensive,
harmful, inaccurate, or deceptive. Please use caution and practice safe trading
when using the Website. Please note that there may be risks in dealing with foreign
nationals, underage persons or people acting under false pretense.
Limited liability of the Company
In no event shall the Company or its suppliers, affiliates and service providers
be liable for any direct, indirect, incidental, special, consequential or exemplary
damages, including but not limited to, damages for loss of profits, goodwill, use,
data or other intangible losses arising (in any manner whatsoever, including but
not limited to negligence) out of or in connection with the Website, the VillaPay
Facility, services provided by the Logistics Partner or any other services or this
The Company liability in any circumstance is limited to the amount of charges/ fees,
if any, paid by you to the Company. The Company, its associates, affiliates and
service providers and technology partners make no representations or warranties
about the accuracy, reliability, completeness, and/or timeliness of any content,
information, software, text, graphics, links or communications provided on or through
the use of the Website or that the operation of the Website or the Logistics Partner
or VillaPay Facility will be error free and/or uninterrupted. The Company provides
no guarantee to its Users in respect of the products sold on the Website. Consequently,
the Company assumes no liability whatsoever for any monetary or other damage suffered
by you on account of:
o The delay, failure, interruption, or corruption of any data or other information
transmitted in connection with use of the Website or VillaPay Facility.
o Any delay, failure, interruption or errors in the operation of the Website or
the Logistics Partner or VillaPay Facility.
You shall indemnify and hold harmless the Company and the Company's parent, subsidiaries,
affiliates, third-parties and their respective officers, directors, agents, and
employees, from any claim or demand, or actions including reasonable attorneys'
fees, made by any third party or penalty imposed due to or arising out of your breach
of the User Agreement including the rules and policies incorporated herein by reference,
or (ii) your violation of any law, rules or regulations or the rights of a third
Payments for the items on the Website, at the option of the relevant seller, can
be made by way of (i) Payment on Billing which can be made through the VillaPay
Facility or by depositing cash, cheque, demand draft in the bank account of the
Company; or (ii) Payment on Delivery wherein payment shall be made only by cash
on delivery, or such other method of payment as may be permitted by the Company
on the Website in its sole discretion.
For the purposes of buying and/or selling any item listed on the Website, you agree
and undertake not to make payments in any manner other than as provided, without
the prior consent of the Company.
You acknowledge and accept that you have specifically authorized the Company to
collect, process, facilitate and remit payments and/ or the Transaction Price by
any of the prescribed methods of payment through Payment on Billing or Payment on
Delivery to and from other Users in respect of Transactions.
In order to enable Users to carry out transactions on the Website, the Company will
in addition to other methods of payment provide an electronic payment facility i.e.
VillaPay Facility by E-billing Solutions Private Limited on the Website. The VillaPay
Facility enables automated collection and remittance services using the facilities
of various Indian banks, financial institutions, credit/ debit/ cash card brands,
various third party service providers and/or payment card industry issuers and through
such other infrastructure and facilities as may be authorized by the Reserve Bank
of India for collection, refund and remittance, as the case may be. The VillaPay
Facility shall be availed in accordance with the terms of this User Agreement and
the rules and policies prescribed hereunder. The Company shall make reasonable efforts
to ensure that requests for electronic debits and credits involving Issuing Bank
are informed to the Nodal Bank (defined below) in a timely manner. However, a number
of factors that are outside of the Company's control (including without limitation
actions of Issuing Bank, Nodal Bank and the bank or credit / debit/ cash card and/or
banks or financial institution infrastructure or indirectly through payment gateway
facility providers or through any such facility authorized by the Reserve Bank of
India to provide enabling support facility for collection and remittance of payment
where the Transaction Price is remitted and/or refunded) may delay the time within
which the Transaction Price are collected/ remitted by the Company through the VillaPay
Facility. The Company neither makes any representations nor makes any warranties
regarding the amount of time needed to complete processing, including delays in
the banking system and nor shall the Company be liable for any actual or consequential
damages arising from any claim of delay.
The Company has appointed Citibank Ltd., a banking company incorporated under the
laws of United States of America and having its Head Office at New York and operating
in India and having an office inter alia at Citibank NA, Citibank Card Centre, Citi
Tower, 61 Dr. S S Rao Road, Parel, Mumbai 400012 as the nodal bank. The Company
reserves the right to, at its sole discretion, replace or remove any nodal bank
(Nodal Bank) without providing any intimation.
Any claim for refund of any payment made to the Company, for any reason whatsoever,
shall be to the account of the Seller and the Company shall not be responsible for
the same including but not limited to service charges or any other fees/ charges.
You agree and accept that the Company is neither acting as trustee nor acting in
a fiduciary capacity with respect to the Transaction or the Transaction Price, by
providing the VillaPay Facility or any other method of payment to its Users.
Consent and Privacy
Policy By using the Website and/or by providing your information, you consent to
the collection and use of such information disclosed by you on the Website on the
VillaPay Facility, by the Company. The personal information / data including but
not limited to the Information provided by the You to the Website/ VillaPay Facility
during the course of a Transaction shall be treated as strictly confidential and
and applicable laws and regulations including but not limited to Information Technology
Act, 2000 and rules there under. The Company does not sell or rent or otherwise
disclose your personal information to third parties for their marketing purposes
without your explicit consent and the Company only uses your information in the
being transferred or used in this way please do not use the Website.
The Company views the protection of user’s privacy as a very important community
principle. The Company clearly understands that you and the personal information
provided by you is one of the most important assets to the Company. The Company
stores and processes the information provided by you in computers located in India
that are protected by physical as well as reasonable technological security measures
and procedures in compliance with the provisions of the Information Technology Act,
2000 and rules made thereunder.
Without limiting other remedies that the Company may pursue, the Company may at
its sole discretion take such action as it deems fit including but not limited to
cancellation of the Transaction or payments made, limit your activity, immediately
remove your information or listings, or end your listing, warn other Users of your
actions, forthwith temporarily/indefinitely suspend or terminate or block your membership,
and/or refuse to provide you with access to the Website or initiate any legal action
it may deem fit, particularly in the event:
o You breach any of the provisions of this User Agreement including any of the rules
and policies, documents, terms and conditions made thereunder which are incorporated
therein by reference;
o Any misuse of the VillaPay Facility
o The Company is unable to verify or authenticate any information provided by you;
o The Company believes that your actions may cause legal liability to the Company,
other Users or yourself. No actions, omissions or decisions taken by the Company
shall waive any rights or claims that the Company may have against the User.
Any User that may have been suspended or blocked may not register or attempt to
register with the Website or use the Website in any manner whatsoever until such
time that such User is reinstated by the Company. Notwithstanding the above, if
you breach the User Agreement or the rules and policies and other documents incorporated
therein by reference, the Company reserves the right to recover any amounts due
and owed by you to the Company and to take strict legal action including but not
limited to referral to the appropriate police or other authorities for initiating
criminal or other proceedings against me.
Grievance Redressal Mechanism
In case of any grievance, objection or complaint on your part with respect to the
Website, other Users, VillaPay Facility or the Company, including any complaints
or enquiry about suspension, termination or blocking of your membership or right
to use the Website, you should promptly raise such grievance or complaint with the
designated Grievance Officer at email@example.com and provide him with
all necessary information and/or documents to enable the Company/ Grievance Officer
to resolve the issue. The name and contact details of the Grievance Officer is published
on the Website as required under the provisions of the Information Technology Act,
2000 and the rules made thereunder.
None of the provisions of this User Agreement shall be deemed to constitute a partnership
or agency between you and the Company and you shall have no authority to bind the
Company in any manner whatsoever.
Except as explicitly stated otherwise, any notices directed to the Company shall
be given by email to firstname.lastname@example.org and any notices to you by the
Company shall be provided to the email address provided by you during the registration
process. Notice shall be deemed given 24 hours after email is sent, unless the sending
party is notified that the email address is invalid. Alternatively, we may give
you notice by registered mail, postage prepaid and return receipt requested, to
the address provided to us during the registration process. In such case, notice
shall be deemed given 3 days after the date of mailing.
If any clause of this User Agreement or the application thereof to any User or circumstance
shall be deemed invalid, void or for any reason unenforceable to any extent, the
remainder of this User Agreement and the application of such unenforceable provision
to Users or circumstances other than those as to which it is held invalid or unenforceable
shall not be affected thereby, and each provision of this User Agreement shall be
valid and enforceable to the fullest extent permitted by law.
This User Agreement together with the rules and policies incorporated herein by
reference constitutes the entire understanding and agreement between You and the
Company with respect to the subject matter herein. The Company at its sole discretion
shall be entitled to assign or transfer its rights and obligations under this User
Agreement hereunder to any other person without your prior consent provided that
the Company assigns this User Agreement on the same terms or such terms that are
no less favourable to you.
All remedies of the Company under this User Agreement whether provided herein or
conferred by statute, civil law, common law, custom or trade usage, are cumulative
and not alternative and may be enforced successively or concurrently.
If any dispute arises between you and the Company during your use of the Website
or the VillaPay Facility or Craftsvilla Services or any service incidental to the
Website or thereafter, in connection with the validity, interpretation, implementation
or alleged breach of any provision of the User Agreement and/or VillaPay Agreement,
or the rules, policies and documents incorporated therein by reference, the dispute
shall be referred to a sole arbitrator who shall be an independent and neutral third
party identified by the Company whose decision shall be final. The place of arbitration
shall be Mumbai. The Arbitration & Conciliation Act, 1996, shall govern the arbitration
proceedings. The arbitration proceedings shall be in the English language.
This User Agreement and all rules, policies and documents incorporated by reference
shall be governed and construed in accordance with the laws of India and the Courts
in Mumbai shall have exclusive jurisdiction.
This document is an electronic record in terms of Information Technology Act, 2000
and the amended provisions pertaining to electronic records in various statutes
as amended by the Information Technology Act, 2000. This electronic record is generated
by a computer system and does not require any physical or digital signatures.
Secure Payment Options
Is it safe to use my credit card? Yes, shopping at Dev Musical is 100% safe. We
currently have payment gateways to choose from CCavenue . The payment gateways is
secure and provide mulitple options to pay.
CCavenue uses the latest encryption technology to protect your credit card information.
It encrypts your credit card number so that it cannot be read as the information
travels over the Internet. Furthermore, CCavenue also asks you to enter the CVV
(Credit Verification Value) number on your credit card. This is a 3 digit number
which follows your credit card number and is given at the back of the card to ensure
that the person entering the card number has the physical plastic card with him/her.
You can be assured that Dev Musical offers you the highest standards of security
currently available on the net so as to ensure that your shopping experience is
private, safe and secure.